Refund policy

If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at contact@thesoftcheek.com and we will guide you through the process. 

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. 

Return/exchange broken or defective item(s)

You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

If you need to return an item, we will provide a prepaid shipping label and instructions if you are not 100% happy with your jewelry or you found any defect in the item, and must be shipped back to us.

Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. 

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process. 

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. 

WARRANTY

All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us.

Please note: We use genuine gemstones in our jewelry, and love the organic variations in each stone.  We do not consider naturally occurring inclusions and “imperfections” to be flawed, and they do not qualify for a replacement or exchange during the extended warranty period.